Return & Refund Policy
Last Updated: July 23, 2026
Thank you for shopping at Laurenjosephmart.com. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.
Return Eligibility
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, the item must:
– Be unused or in its original condition.
– Be returned in its original packaging, where possible.
– Include all accessories, manuals, or other items originally supplied.
– Not be damaged due to misuse, improper handling, or normal wear and tear.
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To start a return, please contact our customer support team by email:
Email: support@laurenjosephmart.com
Please include:
– Your order number
– Your full name
– The reason for the return
– Photos of the item if it is damaged, defective, or incorrect
Our support team will provide return instructions after reviewing your request.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Exchanges
We are happy to accept exchanges for eligible items.
If you received a defective, damaged, or incorrect item, or you wish to exchange an eligible product, please contact us by email within the 30-day return period. Our support team will guide you through the exchange process.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Email: support@laurenjosephmart.com
Please include photographs of the item and packaging to help us resolve the issue quickly.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, personalization, or other legal restrictions. Any such exclusions will be clearly stated on the product page where applicable.
Contact Information
Store Name: Laurenjosephmart.com
Legal Entity: CREATIVE BUCKETS LIMITED
Company Number: 16428968
Registered Address:
SWAN BUILDING
20 SWAN STREET
MANCHESTER
ENGLAND M4 5JW
United Kingdom
Phone: +44 7735 390460
Email: support@laurenjosephmart.com
If you have any questions about returns, refunds, or exchanges, please contact our customer support team by email.