At Lauren Joseph Ltd, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your coffee machine or accessory, this policy explains how returns and refunds work.

1. Return Window

  • You can return most items within 30 days of delivery.
  • To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Request a Return

  1. Contact us at support@laurenjosephmart.com with your order number and reason for return.
  2. Our team will provide return instructions and a return address.
  3. Please send the item back within 14 days of receiving return approval.

3. Refunds

  • Once we receive and inspect your return, we’ll notify you by email.
  • If approved, your refund will be issued to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable unless the return is due to our mistake (wrong or faulty item).

4. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • If you need an exchange, please email us and we’ll arrange it.

5. Non-Returnable Items
The following items cannot be returned:

  • Used coffee machines or accessories
  • Custom or special-order items
  • Gift cards
  • Clearance or final-sale items

6. Return Shipping Costs

  • Customers are responsible for return shipping costs.
  • If the return is due to our error (e.g., you received the wrong item or a faulty product), we will cover return shipping.

7. Warranty Returns
All coffee machines come with a 12-month manufacturer’s warranty.
If your machine develops a fault under warranty, please contact us with your proof of purchase and we’ll guide you through the warranty return process.

8. Contact Us
If you have any questions about returns or refunds, please contact us:
Lauren Joseph Ltd
Company Number: 15610214
Email: support@laurenjosephmart.com
Phone: +44 (0)20 1234 5678
Address: 16 East View Road, Ringwood, England BH24 1PP